Information We Collect
We may collect the following categories of information, depending on how you interact with us:
- Contact details such as your name, phone number, and email address
- Service-related details such as property address, access instructions, service preferences, and scheduling notes
- Billing and payment-related information needed to process transactions
- Communications you send us, including quote requests, service feedback, and support messages
- Technical information such as browser type, device data, IP address, and pages viewed on our website
How We Use Information
We use personal information to:
- Provide residential, commercial, Airbnb, laundry, and related cleaning services
- Prepare quotes, estimates, and service proposals
- Schedule, confirm, reschedule, or follow up on appointments
- Respond to inquiries and provide customer support
- Process payments and maintain billing records
- Improve our website, operations, and client experience
- Comply with legal, regulatory, and safety obligations
SMS and Text Message Consent
If you provide your mobile number and opt in to receive text messages from Saskia Cleaning Services, you consent to receive service-related communications such as appointment confirmations, scheduling updates, arrival notices, and customer support messages.
Message frequency may vary. Message and data rates may apply depending on your carrier plan. You may opt out of marketing texts at any time by replying STOP. For help, reply HELP or contact us using the information below. We do not sell your phone number or text consent to third parties for their own marketing purposes.
How Information Is Shared
We do not sell your personal information. We may share information only as reasonably necessary to operate our business, including with:
- Team members and authorized contractors who perform services on our behalf
- Payment processors, scheduling tools, and other service providers that help us deliver and manage our operations
- Professional advisors such as accountants or legal counsel when required
- Law enforcement or government authorities when required by law
Any third party that receives information on our behalf is expected to use it only for the purpose for which it was provided and to protect it appropriately.
Cookies and Analytics
Our website may use cookies, pixels, and similar technologies to remember preferences, understand site traffic, and improve performance. Analytics tools may collect aggregated usage data such as pages visited, time on site, and referral sources.
You can adjust cookie settings through your browser. Disabling certain cookies may affect website functionality.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Choices
Depending on your location and applicable law, you may request access to, correction of, or deletion of certain personal information we maintain. You may also opt out of marketing communications and manage text message preferences as described above.
To make a privacy-related request, contact us using the details below. We may need to verify your identity before responding.
Children's Privacy
Our services and website are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to remove it.
Policy Updates
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Material changes may also be communicated through our website or by direct notice where appropriate. Continued use of our services after an update constitutes acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact Saskia Cleaning Services:
- Phone/Text: (857) 352-8554
- Email: cleaningsaskia@gmail.com
- Service Area: Boston area and greater Massachusetts